3 Essential Elements…

… To a Healthy Relationship with Your Real Estate Broker

Along the spectrum of happy, fun things to do, simply buying and selling real estate, by itself, is commonly held to be right up there with “divorce” and “death of a loved one”. After all, there is a tremendous amount of money involved and sometimes there are elements of the process that are confusing or poorly understood by many people. And some people are just pretty sure that real estate brokers can’t be trusted in the general sense but also don’t feel confident they can “go it alone” without experienced help and feel forced into an uneasy professional alliance, just like going to those “crooks” at the automobile repair shop. And so on.

Oh, it’s not ALWAYS that way. Occasionally I get some young, wealthy couple just starting out for whom the entire process is simply one of deciding which particular flavor of Wonderful! their life is now going to be. But that’s more of an exception; for most people, there is definitely a lot of stress involved.

Additionally, real estate transactions, as if they’re not upsetting enough by themselves, are very frequently associated with some OTHER sort of terrific, emotional upheaval in people’s lives. Death, divorce, unexpected change of financial situation, job transfers, and so on, very often pull a real estate transaction into a pre-existing mix of misery like some sort of emotional black hole. In those circumstances I often wonder which is worse for people: having a known friend who’s also a knowledgeable real estate broker paddle about in their lives, seeing things and being involved in details they were never intended to know, or having a complete stranger of a broker slice and dice chunks of their lives into re-salable packages with the clinical detachment of a butcher at the meat shop, apparently unaware that those pieces recently were parts of a living, breathing life someone loved.

Even older couples who’re moving to the next phase of life, having successfully raised and fledged their family and now want to “downsize”, have strongly mixed emotions about the whole real estate thing. It’s a happy, positive and forward-looking time, but deep and meaningful roots don’t come up easy even when you WANT them to.

Understandably at such times as these, people are feeling defensive about EVERYTHING, never mind a huge thing like buying/selling real estate. They feel exposed and vulnerable and ripe for being exploited. Depending on their circumstances, they may even be feeling that a part of their current troubles stem from being TOO trusting and TOO open in the past, and they’re certainly not going to make THAT mistake again.

Angst, confusion, fear, depression, possibly being forced by circumstance into taking action involuntarily, all wrapped up in many fundamental but common misunderstandings about the real estate transaction process all often contribute to a bumpy real estate ride.

Even when a real estate transaction is just a real estate transaction, uninvolved in a larger tapestry of emotional upset, real estate transactions are a stressful time for people, and this stress can express itself by making a person extremely reticent to adopt a state of mind that would permit them to be open, candid and clear with their real estate broker. Somehow, having a real estate broker in your life can feel more like part of a problem than a solution.

A real estate transaction requires your undivided attention and full focus. There will be more than enough distractions and discombobulating issues vying for your attention; you simply cannot afford to have an underlayment of fear or mistrust that your broker is some kind of fifth columnist working on an agenda perpendicular to yours. In other words, you will have your hands so full dealing with what’s coming at you from the front that you cannot to be worrying that someone you’re supposed to be able to trust is sneaking up on you from behind.

This is an introductory post in a multi-part set that outline the elements I believe are necessary to have a successful relationship with your real estate broker. In my opinion, if you can’t have and maintain these elements in your relationship with your real estate broker, it doesn’t mean that you should simply slog forward anyway, but rather it means you should consider negotiating an amicable breakup with your broker and move on to another broker/client relationship more confidence-inspiring.


In order for your relationship with your real estate broker to be healthy and effective, the elements of trust, honesty and clarity between you and your broker are absolutely essential.


I, a humble real estate broker, am neither a physician or an attorney. But as a broker I share with those professionals the operational requirement that I am morally, ethically, and legally obliged to look out for your best interests in my role as your “agent” or representative, even past the point where acting in your interests can be a detriment to my own.

There are very few circumstances where lying to your physician about your medical issues, to your attorney about your legal issues, or to your real estate broker about your real estate issues will be in your best interest simply because it is very difficult for any professional to do their best or most effective work for you without a clear and accurate grasp of all of the facts impinging upon your situation.

There is absolutely no point in engaging a real estate broker if you cannot have a relationship based upon trust, honesty and clarity. You are NOT obliged to have a broker represent you to buy or sell real estate.

  • I have no hold on you that REQUIRES you to come to me or to any of my broker colleagues.
  • It is perfectly legal for you to buy and/or sell your own real estate without my professional help or advice.
  • The fact that I and my ilk have broker‘s keys and you do not does not preclude you from viewing properties because the listing agent is obliged to show you the property on behalf of their client which requires no professional relationship between you and the broker showing you the property. (Or the property owner themselves if they don’t mind or are associated with a helpy-selfy brokerage.).
  • If you’re a seller, your FSBO listing appears on the very same MLS (again, assuming you use one of the available helpy-selfy services) as all of the listings represented by professional brokers.
  • If you’re a seller, your FSBO listing, as a function of appearing on the MLS, is circulated across a wide variety of independent/private websites and the public portal for the MLS itself, just like broker-represented listings.
  • And so on…

Remember, real estate brokers are NOT like stockbrokers; you are not OBLIGED to have professional representation in order to participate in the marketplace. You are NOT required to make use of my services (or a broker like me) to gain access to the same basic marketplace and listing infrastructure that I use. Nothing in the world prevents you from going it alone.

So if you don’t trust me, if you don’t believe in my professional and personal honesty, if you have suspicions of me that cause you to obfuscate our communication, what possible reason could you have to involve me in financial affairs as important as buying or selling a property? If you’re really convinced that I’m a member of a conspiracy of thieves, why would you become involved with me at all?

I believe the same basic logic that applies to your relationship with your physician or your attorney would or should apply to your relationship with your broker. If you don’t make it possible for me to do the best job I can for you, which requires trust, honesty and clarity, you’re wasting some part of the money I’m being paid (theoretically) to represent you. And you’re very likely compromising my ability to properly attend to your actual needs. There’s no telling what options or possible courses of action I won’t know to recommend or accommodate because I’m not operating with all the uncompromised facts. That’s not a good idea with doctors or lawyers, and it’s not a good idea with me. It doesn’t make sense and I don’t believe it’s in a client’s best interest.

In my next post, I’ll break down the necessity of trust for the real estate broker/client relationship.

What’s in a Name?

A lot… or maybe not.


In July of 2010, the State of Washington completed the first major revision of Washington real estate law in several decades. As part of that revision, everyone licensed to practice real estate in the state of Washington became a broker.


Several of my clients have congratulated me on my achieving the “rank” of “broker” within my industry. While I have tried to casually pass it off as “not meaning anything” and the mere side effect of the recent Washington State real estate law changes enacted in July of 2010, the conversation has invariably spun out of control in a tornado of nomenclature and terminology, usually at the point in the conversation where I try to describe “managing brokers” that don’t manage anything.

So, while this will no doubt qualify as THE dullest blog post in the history of blogging on ANY topic, I thought that certainly the best way to clarify what confusing words mean was naturally to throw a whole shovelful of extra words at the them. Yup… that makes sense.

As you may recall (she said casually) not long ago the United States experienced a national mortgage-industry meltdown. A discussion of the depth, breadth, scope, causes, and my opinion about the responsible parties of that staggering disaster is well beyond the scope of this post. What’s important is that governmental instinct kicked in and resulted in legislative and bureaucratic entities at all levels having paroxysms of legislation and rulemaking. Whether or not you think this was an appropriate and efficacious response to the financial disaster is a matter of opinion, but happen it did.

Noting that the Washington State real estate law had not experienced any major revisions for decades, with timing too perfect to be coincidental, it was shortly thereafter decided that Washington real estate law could do with some refurbishment. The primary theme of this refurbishment was to more clearly codify, underscore and emphasize the overall accountability of real estate professionals.

At some point it was decided that it would be desirable to change the nomenclature (the naming conventions or titles) of the various categories of real estate professionals. It was believed that changing their names would heighten/underscore the sense of the higher level of accountability and who was responsible for what. If the names didn’t change, how would people outwardly perceive that the level of accountability had changed?

Okay… now things get complicated. PRIOR to the 2010 changes to the real estate law in Washington State there were, essentially, two levels of real estate licensure (two levels of licensing to practice real estate in Washington): salesperson and broker. What differentiated a salesperson and a broker was at least a couple of years of experience on the job, some extra hours of state-sanctioned education, and passing the state licensing exam.

Brokers, prior to July of 2010, came in two flavors: associate broker and designated broker. Anyone who achieved the broker’s level of licensure was, simply by default, an associate broker. If the real estate brokerage so desired, an associate broker could be specified as “the designated broker”. In other words, in terms of education and licensing level, there was nothing that differentiated an associate broker from a designated broker except that the brokerage specifically specified one of its associate brokers as “the designated broker” and by doing so, that erstwhile associate broker now had designated broker responsibilities and “authority”; there was a state-specified collection of responsibilities that one accepted when one was the designated broker. Effectively, therefore, being the designated broker meant that you agreed to fulfill the collection of responsibilities of the designated broker.

Just to make it clear as mud, there were other terms in use with respect to those in the real estate industry. There was “licensee”, meaning ANYONE acting within any of the above described roles that held a real estate license.

There was also “agent”, which, formally, is a very generic term that simply means someone who has an agency relationship with someone else in a real estate transaction, which, therefore, could ALSO apply to any licensee. (*sigh*)

Then there is “Realtor” which simply and ONLY means that one is a member of the National Association of Realtors, a private, real estate industry and membership-based organization having absolutely nothing to do with state licensing. Most large brokerage chains do require that any licensees affiliated with them also join the Realtor organization, but many licensees that work for boutique brokerages are both fully licensed by the state and are NOT Realtors. In other words, you don’t have to be a Realtor to sell real estate. In practical application, as far as I know, most licensees are Realtors, however. The definition of “most” is up to the reader.

Moving on…

The nomenclature situation AFTER the 2010 changes are as follows (and here I quote portions of the RCW’s themselves): “After July 1, 2010, a salesperson’s license is continued in effect but is recognized by the department as a broker’s license; and associate broker’s, branch manager’s, and designated broker’s licenses are continued in effect but are recognized by the department as managing broker’s licenses.” – RCW 18.85.481 (2). I’m not sure how branch manager can be “continued in effect” when, as far as I know, it didn’t exist prior to the July 2010 changes, but there you are. Maybe there’s something I don’t know there.

So… in short, what we have today are brokers and managing brokers as basic, broad categories. The rest of the plethora of state-sanctioned designations are all variations on a theme of managing broker. Who is responsible for what in terms of the running and responsibilities/operational obligations of a real estate firm have changed fairly drastically even though some of the relevant nomenclature has remained the same. Additionally, educational and ownership requirements have also changed significantly. If this stuff is making you fall asleep, adding THOSE details into this would probably kill you; I’ll leave the title-related job descriptions for another exciting post.

Moving on…

Managing brokers can be:

  1. Managing brokers without additional responsibilities (people who have reached the managing broker level of licensure but who do not perform supervisory functions of a managing broker or responsibilities delegated by a designated broker or branch manager, but who do have the regular managing broker Department of Licensing endorsement). These are roughly equivalent to the associate brokers of yesteryear.
  2. Managing brokers with additional responsibilities (either supervisory or by delegation, but who do not receive additional Department of Licensing endorsement beyond a regular managing broker endorsement). This is simply a matter of the designated broker “delegating” such additional responsibilities in writing to some managing broker. [RCW 18.85.275 (3) The designated broker may delegate by written agreement the duties of safe handling of client funds, maintenance of trust accounts, and transaction and trust account records, along with supervision of brokers, to a managing broker licensed to the firm. The designated broker shall maintain a record of the firm’s managing brokers and delegations to managing brokers.]
  3. Branch managers (which requires a specific Department of Licensing endorsement) which are variations on a theme of managing broker.
  4. Designated brokers (which requires a specific Department of Licensing endorsement) which are also variations on a theme of managing broker.

See? All very simple. Not confusing at all.

If you found this just fascinating you can read more in the following sections of the Revised Code of Washington and the Washington Administrative Code: 18.85 RCW, 308-124 WAC, 308-124A WAC, 308-124B WAC, 308-124C WAC, 308-124D WAC, 308-124E WAC, 308-124H WAC, 308-124I WAC, 18.86 RCW, 18.235 RCW.

And I saved the best for last.

Neither brokers nor managing brokers are required to actually use these terms to describe themselves in any of their marketing materials. They are in fact permitted to describe themselves in any way they wish provided the terms that they use are truthful, specifically not fraudulent, deceptive or misleading, nor expressly prohibited by law (such as calling themselves “M.D.” unless they actually are one).

According to an article from the Washington Association of REALTORS “Licensees have never been required to include their licensing status in marketing or on business cards. … Moreover, every licensee, managing brokers and brokers alike, may use any descriptive term to identify him or herself that is not false, deceptive or misleading. Brokers often use descriptions such as ‘relocation specialist’ or ‘waterfront sales’ or ‘condominium expert.’ So long as the description used is not false, deceptive or misleading, the description can be used.” (Reprinted with permission from the Washington REALTORS).

At this point, if you’re paying attention, you understand why so many real estate agents… I mean brokers… have all of that alphabet soup behind their names. Because they can. Heck, I even have some of that soup myself. But that’s a topic for another post.

And there you have it.